CPS Auxilion flies the flag for quality

What is ISO 9001?

ISO 9001 is the internationally recognised standard for the quality management of businesses. It applies to the processes that create and control the products and services an organisation supplies. It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to virtually any product or service, made by any process anywhere in the world.

The Benefits of implementing ISO 9001

Implementing a Quality Management System motivates staff by defining their key roles and responsibilities. Cost savings are made through improved efficiency and productivity, as product or service deficiencies are highlighted. From this, improvements are developed, resulting in less waste, inappropriate or rejected work and fewer complaints. Customers notice that orders are met consistently, on time and to the correct specification.

What does certification to ISO 9001 say about a company?

Registration to ISO 9001 by an accredited certification body shows commitment to quality, customers, and a willingness to work towards improving efficiency. It demonstrates the existence of an effective quality management system that satisfies the rigours of an independent, external audit. An ISO 9001 certificate enhances company image in the eyes of customers, employees and shareholders alike. It also gives a competitive edge to an organisation.

Assessment to ISO 9001

Once all the requirements of ISO 9001 have been met, an external audit is carried out by a third party, accredited certification body. In the UK, the body is accredited by UKAS (look for the ‘crown and tick’ logo). The chosen certification body reviews the quality manuals and procedures. This process involves looking at the company’s evaluation of quality and ascertains if targets set for the management programme are measurable and achievable. This is followed at a later date by a full on-site audit to ensure that working practices observe the procedures and stated objectives and that appropriate records are kept.

After a successful audit, a certificate of registration to ISO 9001 is issued. There are then surveillance visits (usually once or twice a year) to ensure that the system continues to work.